Our Return Policy
Return Policy – Retail Purchased
All items purchased in the retail location are final. If there is an issue with your wine, please contact us within three (3) business days of the sale and we will see if we are able to correct any issues. Here at Maison La Belle Vie, we are committed to service and excellence. You can contact us by email at: [email protected]
Return Policy – Shipments of Wine
We want you to be satisfied with your purchase. We are committed to delivering your product in excellent condition and in a timely manner. If you are dissatisfied in any way with your purchase, please contact us within five (5) days of your shipment arriving to its destination by sending us an email at [email protected]. We would like the opportunity to correct the situation if possible. Depending upon the item you purchased and the reason for your return request, we may require that you ship the item(s) back to us, at your cost. Unless the item is damaged or defective, or if we made an error in fulfillment of your order, all returns must be shipped back to us postage paid. We reserve the right to charge a 15% return processing restocking fee.
Our event sales are not refundable with all sales final.
Merchandise Damaged in Shipping
In the event you experience a problem with a shipment of wine or other merchandise we offer for sale, please contact us within five (5) days of when you received the shipment by emailing us directly at [email protected] We may ask that you return any unopened bottles for quality control information at your cost. At our discretion we may offer a replacement, a discount, or a refund.
Nicholas and Holly Games